4U-4I Framework - Techforce Services

The 4U-4I Framework followed by us for delivering our projects is about putting our clients first.

After working on 30+ projects over 25000+ project hours, we have designed this proven delivery framework which provides you an experience which aligns with your expectations.

Following the 4U-4I Framework, we begin every project by Understanding our customer and move towards delivering Intelligent solutions.

THE 4 U s OF UNDERSTANDING

Understanding your business

Understanding your users

Understanding your business complexities

Understanding your goals

THE 4 I s OF INTELLIGENCE

Intelligent Workshops

Intelligent Solutions

Intelligent Development

Intelligent Deployment

UNDERSTANDING YOU

UNDERSTANDING YOUR BUSINESS

Techforce Services’ engagement with you begins by understanding as much about your business as possible. We believe that it is important for us to understand your company’s background, purpose, industry you operate in and other relevant information.

Only when we are able to do that, will we be able to appreciate the challenges you face and the need to solve them. This will allow us to effectively create or co-create the path towards where you want to be.

Our focus will always be to contribute positively towards you achieving your goals.

UNDERSTANDING YOUR USERS

We understand that the success of your Salesforce experience depends as much on the functionalities of the tool as much as on your users.

Our experience helps us understand that every Salesforce organisation will have its share of power users, non-users and others in between. We bring in this experience to better understand your users across your organisation.

Empathy with your user is what we strive for.

UNDERSTANDING YOUR BUSINESS COMPLEXITIES

If the problems your business was facing had simple solutions, you would not really be needing us! Organisation function in an interplay between its people and its environment. Adding the dynamism of external circumstances, adds layers of complexity to regular operations.

At Techforce Services we make an effort to understand these complexities and take a nuanced approach towards handling them.

Our goal is to help you run your business as smoothly as possible.

UNDERSTANDING YOUR GOALS

We understand that as a business you will have short and long term goals. In addition, there will be individual goals, team goals and divisional goals.

Our commitment to you is to provide solutions which aligns with your goals. We will always provide solutions congruent to these goals.

We make it our business to help you deliver on your goals.

DELIVERING INTELLIGENTLY

INTELLIGENT WORKSHOPS

With our understanding of your business, we develop customised workshop for your business to kick off the project. Depending on the business stage you are in, we would start with either a Discovery Workshop or an Architecture Design Workshop.

With pre-defined agenda and outcomes we will facilitate the workshop for all your users. Based on our understanding of your business and users we will focus on providing relevant options and building a consensus.

The outcome of the workshop will be a High Level Design Document.

INTELLIGENT SOLUTIONS

We follow a simple philosophy while providing intelligent and relevant solutions to you: from a painful status to a happy status.

We understand that we have been brought on board to reduce unnecessary frictions in your existing systems.

As professional consultants, we believe in delivering what will help your business.

INTELLIGENT DEVELOPMENT

Our team of Certified Salesforce Professionals with strong experience on both business and development aspects of Salesforce will deliver on what is discussed and promised.

We follow the best practices and Salesforce guidelines to deliver a robust solution to you.

Following an agile method of development, there is a conscious effort to build flexibility in the development stage to accommodate for any unforeseen situations that may arise.

INTELLIGENT DEPLOYMENT

With our deep understanding of the Salesforce environment, we know where things can possibly go wrong. Before final delivery, we ensure robust testing at all levels to iron out any issues that could possibly crop up.

At the end of the project, your team will be provided a detailed training on the changes / enhancements. This will be accompanied by Implementations Details Document so that all improvements to your Salesforce Org. is readily available to all your team members.

Share us your details with us and one of our team members we will reach out to help you to get the most from your Salesforce journey