What is Salesforce World Tour
Most Salesforce World Tour Sydney 2018 events focus on creating buzz around the high-level ideas that the technology company is working on and World Tours are no different. This year there was a lot of discussion around the new Lightning interface, artificial intelligence, and the customer journey.There were many options to learn how to better use Salesforce. There was even a smartphone app to help you plan your day. This was really helpful as sessions overlapped and you could find yourself bouncing around to different sessions all day.
Make the World a Better Place
Every year, Trailblazers from all over Australia gather together at the Sydney World Tour for a fun-filled day of career transformation, innovation, and connecting with fellow Trailblazers.At the World Tour, Salesforce shares the company’s vision for the future and announces key innovations to our Customer Success Platform. These innovations will empower you to move faster, work smarter, grow your career and connect with your customers in a whole new way. This year, we also share how Salesforce is embracing the Fourth Industrial Revolution
We Are All Trailblazers
Trailblazers are customer innovators, technology disruptors, and global shapers.
We believe anyone can be a Trailblazer —developers, administrators, sales leaders, marketers, and CEOs.
AMP CEO highlights customer-led technology investments in a solid financial result.With Financial Services Cloud, AMP went from 40 systems to one platform, to get a single view of their customers.By connecting every channel across the company, customers will have a seamless, consistent experience — however, they interact with AMP.
AMP’s CEO says further investment into technology capabilities such as its Goals 360 advice platform and Salesforce CRM are transforming the financial planning process for customers and the advisers supporting them. AMP reported underlying profit of $1.04 billion in the full year, up from $486 million. Net profits came in at $848 million, again, nearly $500m than last year’s result.
Like many financial sector organizations, AMP is looking to digital capability as a way of driving further growth while repositioning the business around customer-based outcomes. A key one for AMP is its Goals 360 platform, which debuted in early 2016 and is available across its AMP Advice business.
The Goals 360 platform looks at the financial position of a customer and then uses real-time probability modeling against 1000 different scenarios that could potentially impact a customer’s financial goals. This is showcased to the client via interactive technology supported by human coaching. AMP CEO, Craig Meller, said the platform gives customers a greater position on the likelihood of achieving these goals compared to the traditional consulting model, and in an easy way.“It’s also a higher quality type of engagement, and with the automation, is much more efficient for the consumer,” he said.
Keynote: The Fourth Industrial Revolution will be shaped by Trailblazers
Executive Vice President of Product and Solutions Marketing, Stephanie Buscemi, kicked things off by talking about the Fourth Industrial Revolution. She spoke about the incredible wave of revolution that’s building, in which the physical and digital worlds are beginning to blur, and where innovation and technology are radically transforming our economies, societies, and lives.
Every industrial revolution is defined by Trailblazers, and the Fourth Industrial Revolution is no different. The future will be shaped by Trailblazers. Now more than ever, we need to blaze trails together, and create a future for us – not let the future happen to us.
Circle the Schools coming to Australia
Global Circle the Schools program to Australia as part of our commitment to equality and giving back to our community.Salesforce was founded with a vision for a different kind of company – to change the way the world does business and, at the same time, improve the state of the world. Providing students with access to technology skills.The students in our community require our support in navigating the changes brought about by the Fourth Industrial Revolution. We need to be active in ensuring technological advances don’t lead to inequality by acting now to advance equal opportunity in education.
Education is crucial for everyone in our society to have the best possible opportunity to succeed and live their best life. We believe education is the true equalizer for all.The Circle the Schools program brings resources to our schools and students by exposing students to the world of work – connecting them with experiences and mentors that open their eyes to the careers and industries available to them, right in their local community.
Each school will be matched with a Salesforce executive sponsor and a team of employees who will participate in volunteer activities throughout the year. All schools involved in the Circle the Schools program will receive:
A tailored action plan, with a minimum of four engagements per school, each year, aimed at meeting jointly-developed STEM education goals.
Salesforce employees’ volunteer time and funding to support initiatives.
Other examples of support that will be provided through the Circle the Schools program include Hour of Code sessions, leadership training for staff, career days and coaching with students.
Starlight Children’s Foundation We granted a wish!
Starlight is committed to ensuring all members of the public have a positive Starlight experience Brightening the lives of seriously ill children, young people and their families across Australia.Starlight Children’s Foundation brightens the lives of seriously ill children and their families throughout Australia. With a network of over 700 children’s hospitals and 1,500 volunteers, Starlight Children’s Foundation is a Trailblazer, bringing happiness to children through entertainment, education, and one-of-a-kind experiences.
During the keynote, Starlight Children’s Foundation CEO, Louise Baxter, set attendees a challenge – grant a wish to a sick kid. And did you all deliver!“When I speak to a parent about the diagnosis of their child, they never say, ‘last week, last year’,” said Baxter. “They say the date, the time of their appointment.”It’s the time that everything changed for that whole family, she explained, and the time the child and family started needing extra support.
Thanks to the hard work of the Starlight Children’s Foundation and the generosity of supporters, Starlight will be able to provide that support to one more child with funds raised at Salesforce World Tour Sydney.Starlight Children’s Foundation also inspired us with their story of technology transformation, having transformed their disparate IT systems and siloed data into a fully connected system – and more importantly the impact this is having on the children they help.
We looked into the future
Trailblazers are the future of customer success – the customer innovators, tech disruptors and global shapers of the Fourth Industrial Revolution.
The future of work, the future of organizations and, most importantly, the future of customer engagement drove discussions in our future-themed breakouts, and Trailblazers in the expo snuck a peek over the horizon in Codey’s IoT shop – getting hands-on experience with the technologies that are propelling us forward.We can all be disruptors, leaders, and agents of change, personally and professionally – and technology is at the heart of innovation
There was lots of love among the Ohana
If you ask anyone, one of the best bits about World Tour is the coming together of our Aussie and Kiwi Ohana. World Tour is always a great opportunity to catch up with old friends and make new ones, to hear how Trailblazers are championing customer success in their organizations and learn how others are tackling similar problems. Yep, it was definitely a big love in.
Loads of learning in the Campground
The Campground was THE place to get all the answers from Salesforce and our partners, and to experience the tech that can help you connect with your customers in a whole new way.It was also the place for fun – with Astro’s River Run VR challenge, abseiling with Astro and Codey at the 3D photo booth – and getting our hands dirty planting 4000 seedlings for Greening Australia.And the Trailhead Zone hosted more learning than ever before – aside from the five hands-on workshops and 24 practical sessions, 547 people completed trails to earn the World Tour Sydney Trailhead badge.
A future of equality
Equality being one of our core values at Salesforce, we’re passionate about working with our Ohana towards creating a future of equality. Later in the day, journalist Emma Alberici hosted a powerful panel discussing the challenges and opportunities in realizing this future.
During the panel, Independent Member for Sydney, Alex Greenwich, spoke of the importance in fostering a culture where misogyny, homophobia, sexism, and racism is called out; along with the need for mentoring and support groups to help those underrepresented thrive. While, Penny Locaso, CEO, and Founder of BKrindred, argued that traditional work structures need to be reimagined as they’re currently working against equality.Resoundingly, one of the key takeouts from the day is that business and strong leadership is the greatest catalyst for equality change, and that means motivating more businesses to be part of the solution.
As did individual Trailblazers
It wasn’t just brand sharing their Trailblazing stories. World Tour Sydney 2018 also shone a light on the individuals driving change within their organizations, pushing for customer success and just being downright Trailblazers.One of the day’s heartwarming highlights was when Trailblazer Rebecca Aichholzer received a Golden Hoodie (only the second person in APAC to be gifted the coveted jacket).“Being a Trailblazer to me is about being an innovator, a disruptor,” she said. It’s about always learning and growing in yourself, and actually creating a world that you want to live in.”