0 comments on “Why Should You Invest in Customer Experience?”

Why Should You Invest in Customer Experience?

Invest in CX - Techforce Services

Customer experience can no longer be considered just a buzzword or a marketing activity. The customer’s today are highly connected, have high expectations and are prone to switch loyalties. Providing them with the experience they expect will be a major…

0 comments on “4 Simple Ways To Help Your Team To Start Focusing On Customer Experience”

4 Simple Ways To Help Your Team To Start Focusing On Customer Experience

Employee Experience equals Customer Experience - Techforce Services

A good employee experience leads to a good customer experience. What is exactly meant by that? Let’s answer that by asking the question, whose responsibility customer experience really is. Is it marketing’s or sales’? Is it that of the suits…

1 comment on “How to create a memorable customer experience in a B2B context?”

How to create a memorable customer experience in a B2B context?

Creating Memorable Customer Experience

While working on this article, the working title was, “How to create a ‘winning’ customer experience in a B2B context?” One of the things efficient marketing teaches us is - semantics. They matter. WHAT DOES A MEMORABLE CUSTOMER EXPERIENCE MEAN?…